FAQs

Frequently Asked Questions

If you can't find the answer to your question below or need further details on a performer or event, call 713.227.4SPA.

How do I order a subscription?
To order a subscription, you may call the SPA box office at 713.227.4SPA (4772) between the hours of 9:00 am to 5:00 pm or visit www.spahouston.org anytime.


What is a subscriber?
A subscriber has purchased a fixed series such as Music, International, New Now, Family Fun or Dance, or has purchased a Create Your Own Subscription of 4 or more performances. Subscriber benefits include priority seating, free ticket exchange privileges, lower ticket prices (as compared to single tickets).


Why is there a service charge for telephone and Internet orders?
The service charge covers the cost of mailing and other box office operational costs, including credit card commissions charged by banks.


Why are there few seats left when tickets for a particular event have just gone on sale?
Most performances go on sale to our subscribers in advance of public sale. Tickets are offered to subscribers in early Spring, prior to public sale of individual tickets.


How long are the performances?
Performance durations vary, but most last approximately two hours, including intermissions. Dance performances can be of various lengths, and may have more than one intermission. Encores may increase the length of a performance.


What is the late seating policy?
The late seating policy is at the discretion of the artist and varies from show to show.


What is an appropriate age for children to begin attending SPA performances?
SPA welcomes children three and above to our performances, although not all performances are appropriate for younger children. Parental discretion is advised. Our Family Fun series is specifically designed for children. All patrons will require a ticket.


What should I wear?
SPA patrons wear everything from business attire to casual clothing to our performances.


How may I purchase tickets if I don't wish to order online?

Call:    713.227.4SPA
Fax:    713.632.8122
Mail:   Society for the Performing Arts, 615 Louisiana, Ste. 100, Houston, TX 77002

In person (single tickets only):
Society for the Performing Arts, 615 Louisiana, Ste. 100, Houston, TX 77002

Hours:
September - April: 9am - 6pm, Monday - Friday
May - August: 9am-5pm, Monday - Friday
 


If you are unable to attend a performance you may either donate or exchange your tickets.

TICKET DONATION: If you are unable to attend a performance, you may donate your tickets back to Society for the Performing Arts Performances up to 24 hours prior to the start of the performance for a tax-deduction by faxing them to 713.632.8122 or mailing them to our offices at 615 Louisiana, Ste. 100, Houston, TX 77002. An acknowledgement of your donation will be sent to you in the mail within 14 days.

TICKET EXCHANGE: Only subscribers may exchange tickets with no fee. Exchanges must be made at least 24 hours prior to the performance. To exchange your tickets, mail them to:

Society for the Performing Arts
615 Louisiana, Ste. 100
Houston, TX 77002
(with a note indicating which performance you would prefer)

If there is more than a $4 difference in price between your original ticket and your new ticket, please include a check or credit card number in your note so that we may charge the difference. Or you can rip your tickets in two, make a copy of the torn tickets, and then fax them to 713.632.8122 with a note indicating your preference.


What time does the theater open? 
The theater and box office open 1 ½ hours prior to the performance. Doors to the theater for seating open 30 minutes prior to the performance.


Do you offer accessible seating? 
Yes we do. Accessible seating is located in nearly all price levels depending on the venue. You may request accessible seating online when you purchase tickets or when you call our box office.


Is there food or drinks inside the theater? 
Yes, we offer food and beverages inside the lobby, prices vary from $8-$12.
Food and drinks are not allowed inside the theater during the performance.


What time do the pre-show activities begin?
Pre and post-show activities take place on a show by show basis. For more information, please contact our Education Coordinator at 713-632-8112. Pre-show activities often begin one hour before the performance.


Where can I park?
Parking is available in the Theater District Parking Garage, of which there are 9 entrances and it is $10 to park. You may also park on the street if there is availability.


May I bring my camera and take photos? 
Flash photography is strictly prohibited inside the theater during the performances.

 

Jesse H. Jones Hall    615 Louisiana Street, Suite 100    Houston, Texas 77002-2715    713.227.4772
©2011 Society for the Performing Arts. All rights reserved.